Refund policy

Refund and Replacement Policy

We want you to love your Petlix roller. If your item arrives damaged, defective, or incorrect, please email us at petlix68@gmail.com within 30 days of receiving your order, along with clear photos of the issue. This helps us review and resolve your case quickly.

After reviewing your photos, we will issue a refund or send a replacement, depending on what is most appropriate for your situation. We generally do not require the item to be returned unless we specifically request it.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us at petlix68@gmail.com.

Non-Returnable Items

Sale items are final sale and are not eligible for refund or replacement outside of the damage, defect, or incorrect-item process above.

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